NO SHOW POLICY: A no show will result in 100% charge of the service fee. In this day and age of modern technology, there are very few reasons why you would not be able to send a text indicating you are not able to make your appointment.

LATE POLICY: I am still happy to accommodate your appointment up to 10 minutes late for a cutting service, and 20 minutes late for a color service. If you are not sitting in the chair at those respective cut off times, I have the right to reschedule your service and collect a 50% service fee. I want to reiterate that I will always make it work if I can, but if our time is cut too short, not only am I not able to give you a complete and detailed service, but it will cause me to run tardy all day.

CANCELLATION POLICY: You must cancel your appointment prior to 24 hours. You will receive an automated reminder 48 hours before each appointment, giving you plenty of time to reschedule if necessary. If you cancel your appointment after the 24 hour mark, I will collect a 50% fee.

DISCLOSURE POLICY: When performing any type of lightening service, it is imperative that you honestly disclose your chemical history. I am not here to judge you! I don’t care if you’ve done box color, henna, or your cousin who went to beauty school tried to dye it 3 years ago. I just need to know so I can safely process your hair. If you are dishonest about your hair history, ultimately your hair will pay the price and your consultation quote is no longer valid.

RESULT POLICY: Hair is an art and a science, not a factory production. When you show me your hair goals, I will get you as close as possible, but I am not in the business of duplication. It is extremely rare that someone leaves unhappy with their results but in such case, I will work with you to provide the best solution moving forward. I do not give refunds. Most often, tweaks are very minor and will be fairly priced or done at no cost to you.

MY PROMISE TO YOU: It takes a lot of trust to sit in someone’s chair (especially for the first time) and give them the power to affect how you look and feel. My promise to you is that I will always be honest, diligent, and fully present. I will do my best to effectively communicate all you need to know about achieving and maintaining you dream hair. I will hold myself to a high standard of professionalism that includes being punctual, maintaining a clean space, being friendly and approachable, listening to your needs, providing solutions, continuing my education, and giving you my full attention. I will respect your time and energy. I will be open and transparent. I will come to work everyday, ready and happy to give you the best of me!